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OUR PRIVACY POLICY

You have reached a website that is owned and managed by Fitness Quest Inc. Because your privacy is very important to us, we want you to understand our practices with regard to using information that we collect about you online and the steps we take to safeguard it. When this Privacy Policy uses the term "personally identifiable information" ("PII"), we mean information that identifies a particular individual, such as the individual's name, postal address, e-mail address, credit card number, and telephone number. When certain other information such as, for example, consumer product preferences or "body statistics" (height, weight, etc.) is directly associated with PII, this other information also becomes PII for purposes of this Privacy Policy. We sometimes refer to PII in this Privacy Policy as "personal information."

We are committed to bringing you beneficial information that is tailored to your personal wants and needs. This is how we will handle information we learn about you from your visit to our website. As explained below, the information we receive depends upon what you do when visiting our site. By visiting this website, you accept the practices and procedures described in this Privacy Policy.

Please note that this Privacy Policy relates only to information that we gather online and does not necessarily apply to personal information that we obtain through other channels, such as over the telephone or via the mail.

Information We Collect

a. Using our Website

This website does not require or collect personal information from visitors who simply want to gain access to any part of our site without more.

However, if you then use the site or download information, such as consumer information, articles, and the like, we will collect and store the following information:

  • the name of the domain from which you accessed the Internet (for example, "aol.com," if you are connecting from an American Online account, or "princeton.edu" if you are connecting from the Princeton University's domain);
  • the date and time you accessed our site; the address of the website, if any, from which you linked directly to our site;
  • personal information you as a user elect to submit, which is further explained below under Cookies.

We collect this information to measure, in the aggregate, the number of visitors to the different sections of our site, to improve our site's content, and to help us make our site more useful to visitors. In addition, we may use the information gathered to conduct internal marketing analysis to improve our web site for our users.

If you choose to identify yourself by, for example, ordering a product, or sending an online e-mail to request product information, or otherwise communicating with us online, you will usually be sending us personal information. This may include your name, street address, email address, credit card information and anything else that you disclose on our website.

b. Links to Other Websites

This website also may contain links that you can choose to reach other sites on the Internet that are owned and operated by third parties. This website is not responsible for the availability of or the content located on or through any such third party site. Nor do we have any control over that site owner's privacy policy, so if you are not sure how PII will be collected and used through that site, you must check the policy that is posted on that site.

c. Cookies

Like many direct marketers, we use cookies on our site. Cookies are pieces of information that a site transfers to an individual's hard drive for record-keeping purposes. This type of information includes, for example, the type of browser used to access the internet, the domain of the visitor's internet service provider, and all information provided by the user in order for the user not to have to re-enter information such as demographics, body composition (height and weight), e-mail address, and any other information originally provided by the user.

That way, when you re-enter our site, the site knows immediately who you are and automatically loads your information. However, this information is kept and stored only for our website to track usage patterns on our site. We never save passwords or credit card information in cookies. Most computers allow you to check for and control the use of such cookies on your computer.

d. Chat Rooms

Your postings to our chat sessions are not private. Any information posted in our public chat sessions may be seen and/or collected by others. Therefore, please be careful about any personal information you post via these sessions.

Use of the Data We Collect

a. Our Use of Your Personally Identifiable Information

We work to provide you with the best possible service. In order to do this, we may use the personal information we collect from you to:

  • Process and track your order
  • Provide any services you request
  • Contact you about the status of an order
  • Send you promotional offers we believe will be of interest to you
  • Provide information about products you have purchased or product recalls
  • Improve our merchandise selection and customer service

We will use your e-mail address to respond to questions or other emails we receive from you. We may share your personal information with our parent company or with any of our corporate affiliates so that they may communicate on matters that may be of interest to you.

We may request information from you such as your name, e-mail address, or other information needed in order for us to provide it to our on-line personal trainers and nutritionists in whom your have an interest. The information supplied in that manner will be used solely for the specific purpose for which you supplied it unless otherwise stated at the time the information is requested.

You may wish to receive future e-mails from us as well as e-mail from third parties and you may be given that option from time to time. The personal information you provide for these purposes are likely to be disclosed to the third parties so that they can provide such mailings.

We use the aggregate information, described above, that we collect from our customers in a manner that does not personally identify any individual. We use it to make our site more interesting and useful to you. When we track the pages or documents accessed within our site, we use the information for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team to create advertisements our guests might like.

This website does not sell or give the information it gathers through cookies to any third parties, with the exception, noted above, when it must be disclosed to our personal trainers or nutritionists with whom you are working. In turn, they may share your personal information with us when we have to respond to something you communicated to them. As noted, credit card information and passwords are not saved in cookies.

b. Information We Share with Contractors

We may contract with other companies (e.g.,credit card processors, shippers, sweepstakes promoters, website developers) to provide certain services to help us fulfill orders, create promotions and our website, and otherwise. In some instances, these contractors may have access to personally identifiable information, but they are obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out our business. They are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than us. We try to limit the information we provide to outside contractors to what they need to carry out their responsibilities.

c. Information We Share with Other Third Parties

From time to time, we make customer information, including PII, available to carefully screened companies whose products or services we believe will be of interest to you.

Disclosure Exceptions

In general, we will not use personal information in a manner inconsistent with the ways we have described in this policy. However, notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary, for example:

  • To comply with legal process such as a search warrant, subpoena or court order;
  • To protect the company's rights and property;
  • To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
  • To protect against misuse or unauthorized use of our web site; or
  • In emergencies, such as when we believe someone's physical safety is at risk.

E-mail Use

When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you do not object to it, to receive or e-messages from our customer service department. Instructions on how to unsubscribe from e-mails that are not related to your transactions with us are included in each e-mail.

Internet Advertisements

We use third-party service providers to serve ads on our behalf across the Internet and to analyze the visits those ads bring to our website. They may collect anonymous information about your visits to our Web site, and your interaction with our ads, but this information cannot identify you as an individual. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about visits you or others made to this and other Web sites so that we can provide the most effective advertisements about our goods and services.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data.

Privacy of Children on Our Web Site

Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may need or want to use customer information for new uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically. This policy was last updated on December 31, 2006.

Questions or Comments?

Questions regarding our privacy policy or the use of your personal information should be directed via e-mail to webmaster@Fitnessquest.com. You may also reach us by facsimile transmission at 330-478-9797 or write to us at Fitness Quest Inc., 1400 Raff Road, S.W., Canton, Ohio, 44750.

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